New Black

EVA by New Black is an enterprise unified commerce platform built for global retailers that operate across stores, e-commerce, marketplaces, apps, warehouses, and international markets.

New Black partners with Ingrid to make delivery and returns part of one connected retail flow. Ingrid is a retail SaaS platform (Delivery Experience Platform) that helps brands manage delivery options in checkout, shipping orchestration, and returns automation more intelligently.

With Ingrid connected to EVA, retailers can support shipping options in ecommerce, label printing in store fulfilment flows, and automated returns across the wider retail operation. Instead of treating shipping as a separate ecommerce layer, the integration helps retailers manage delivery choices, shipment handling, and return flows across channels — from the same commerce foundation.

EVA remains the transaction and order layer, while Ingrid strengthens the delivery experience around it. Together, they give retailers a setup that is more consistent for customers and easier to operate internally — turning delivery and returns into part of one unified retail flow across store, apps, and ecommerce.