Omnium OMS

Retailers face numerous challenges that hinder seamless customer experiences and profitability. By addressing fragmented order processing, inefficient inventory management, and disconnected customer service, Omnium OMS helps retailers streamline operations, enhance customer experiences, and drive sustainable growth.

Omnium OMS simplifies complex order management by acting as a central hub, coordinating all aspects of order processing. From order creation to fulfillment—across online and physical retail, returns, inventory, pick lists, and shipping—Omnium automates workflows, ensuring efficient handling of customer data, payments, and notifications.

A True Omnichannel Enabler

Omnium ensures consistent order management across all sales channels, providing a unified shopping experience. It synchronizes inventory from ERP at flexible intervals, unifies order handling, and offers real-time data on inventory, order history, and customer details. With fast search indexing, it delivers real-time order updates without overloading the ERP system.

Enhanced Customer Experience

Omnium empowers businesses to fulfill customer promises with precision, control, and transparency. It streamlines purchasing, ensures real-time inventory visibility, and accelerates order processing to exceed customer expectations. Proactive support and timely updates create a seamless and frictionless shopping experience.

Omnium and Ingrid work together to streamline order fulfillment and shipping. Through seamless integration, orders placed in Omnium that include an Ingrid transport order ID can be processed directly. The Ingrid widget can be activated within Omnium’s interface, making it easy to create new shipments. When a customer selects a shipping option via Ingrid in a webshop, Omnium books the shipment automatically based on the transport order details. This ensures a smooth and efficient delivery process across all sales channels.