Dixa

Dixa is a conversation first Agentic customer support platform built for high growth ecommerce brands. Beyond support Dixa turns customer service into a growth engine with native AI, customer data, and seamless integrations—unlocking revenue, loyalty, and insights.

Dixa's native integration with Ingrid gives your agents instant access to delivery tracking information—right where they're already working. Resolve WISMO queries faster with real-time shipment details in every conversation.

One seamless workflow

Break the silos between delivery and customer experience with one seamless workflow. All tracking details appear in Dixa's conversation sidebar—no need for agents to switch platforms or search through carrier websites every time. Faster resolutions, Real-time delivery visibility — superior CX for your customers.

Happy Agents = Happy Customers

Intelligent routing, native omni-channel workflows along with real time tracking of every parcel from every order, including split shipments. Delivering Customer Friendship™ by combining human empathy with AI precision, we delight your customers at every touchpoint.

Built for Scaling Shopify Brands

Native integration to track and manage customer orders across multiple stores, create new orders on the spot, and access real-time order information—all from one platform. Instantly view recent orders, payment status, shipping details, and conversation history while assisting customers in a single conversational view.

The Dixa x Ingrid integration connects through a seamless API that synchronizes delivery data with customer service conversations in real-time.

• Automatic Data Sync: Customer order and delivery information from Ingrid appears automatically in Dixa conversations.
• Embedded Delivery Widget: Ingrid is fully embedded within the Dixa interface, so agents have all delivery information—status, tracking links, and carrier details—displayed directly in their screen. No system switching required.
• Real-Time Updates: Delivery status changes in Ingrid are instantly reflected in Dixa conversations.
• Contextual Actions: Agents can send tracking links, update delivery preferences, or escalate issues directly from Dixa.
• Unified Customer View: Complete delivery history and conversation context in one place.
• Automated Workflows: Set up triggers to route delivery-related inquiries or send proactive notifications based on delivery events.

Integration Guide: https://support.dixa.help/en/articles/2094?utm_source=beamer&utm_medium=sidebar&utm_campaign=Track-Orders-Directly-in-Dixa&utm_content=ctalink